May 2021 – November 2024 · Remote

Data Operations Manager — Flash

I oversaw daily operations for the data team, focusing on efficient workflow, high-quality output, and continuous process improvement. Key responsibilities included:

• Leading and managing data specialists with guidance, training, and performance feedback.
• Designing operational processes, workflows, and best practices to optimize productivity.
• Conducting alpha and beta testing for new initiatives before full team deployment.
• Creating documentation: process guides, worksheets, video tutorials, and training materials.
• Monitoring task completion, QA, and team performance metrics.
• Resolving operational issues and making decisions to prevent recurrence.
• Maintaining schedules, working sheets, and resource allocation.
• Reporting on team performance, project status, and operational metrics.
• Collaborating cross-functionally to align data operations with company goals.
• Serving as the primary contact for team inquiries, technical questions, and escalations.

January 2019 – April 2021

Project Manager — Arrive

I planned, executed, and oversaw data-related projects from initiation through completion: coordinating cross-functional teams, defining scope and objectives, building timelines and milestones, and managing resources. I facilitated stakeholder communication, mitigated risks, tracked progress, ensured quality deliverables on schedule, and ran post-project reviews for continuous improvement.

April 2017 – December 2018

Data Analyst — ParkWhiz

I collected, processed, and analyzed parking-related data to support data-driven decisions. Work included extracting and manipulating data from multiple sources, building reports and visualizations, spotting trends in utilization and revenue, developing performance metrics, collaborating with teams on data needs, performing dataset QA, and applying analytical methods to optimize operations.

January 2016 – March 2017

Seller & Customer Support — ParkWhiz

I supported parking operators (sellers) and end customers across channels: seller onboarding, account management, inventory updates, and technical listing issues; customer questions on bookings, payments, and locations; troubleshooting, refunds when needed, and detailed interaction records. I partnered with internal teams on systemic improvements to service quality.

July 2014 – November 2014

Mobile and Web App QA Tester — BestParking

I performed QA for mobile and web applications to validate functionality, usability, and performance. I logged and tracked bugs across platforms, worked with development to reproduce issues and verify fixes, executed test cases, ran regression testing, and provided feedback to improve the user experience.

September 2013 – December 2015

Team Leader — BestParking

I supervised data specialists to uphold quality and productivity: assigning work, mentoring, QA reviews, and resolving issues. I was the liaison between the team and management, improved processes, supported professional development, and tracked performance with regular feedback.

October 2009 – August 2013

Data Aggregation Specialist · Data Entry Specialist — BestParking

I consolidated parking-related data from multiple sources into centralized databases, researched operators and facilities, validated accuracy, standardized formatting, maintained integrity, and expanded inventory to improve information quality for users.

December 2008 – September 2009

Google Mapper — BestParking

I collected, verified, and mapped parking location data for accuracy and completeness: researching facilities, validating addresses and coordinates, entering data into systems, and maintaining the quality of the parking inventory database.